The Support Specialist, Academic Affairs and Records is a member of the Academic Affairs and Records team and, by extension, part of the WorldStrides Higher Education team.
The responsibilities of this position are essential to the organization's internal and external academic accountability.
The Support Specialists' work is time-sensitive, requires excellent attention to detail, and is driven by deadlines.
As a member of the Academic Affairs and Records team, the Support Specialist contributes to ongoing work in addition to project-based work.
Primary Job Responsibilities:
- Assist with the processing of students' academic transcripts earned during their time abroad
- Serve as point of contact for ISA participants and home universities with academic record inquiries
- Handle all tasks related to the processing of Additional Transcript Requests for ISA, TEAN and ISA High School alumni
- Liaise between program participants, home universities, and universities abroad with ISA/TEAN academic records matters
- Serve as point of contact for transcript/grade-related inquiries for ISA and TEAN employees abroad and in the U.S.
- Assist with domestic shipping requests as needed by other departments
- Update home university transcript contact directory, as necessary
- Assist students with grade appeal requests and academic grievances
- Participate in ongoing review and improvement of policies and protocols related to ISA/TEAN Academic Records
- Assist the Academic Affairs and Academic Records departments in other areas, including: maintain relevant sections of ISA/TEAN websites; back-end course entry; content entry for Advisor's Portal
- Work with the Associate Dean of Academics on the coordination of site visits to ISA locations by advisors and/or faculty
- Maintain contact with all site visit applicants and respond in a timely and professional manner
- Coordinate with onsite staff to plan itineraries, book flights and hotels
- Keep relevant departments updated on all visit and visitor information
- Take on additional tasks and projects as needed by the department
Pay: $12,243.00 - $13,300.00 per month
COVID-19 considerations:
Follow the general COVID health protocols
**Education**:
- Bachelor's (preferred)
**Experience**:
- academic support: 1 year (preferred)
**Language**:
- English (required)