.Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismSalesforceManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.
These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support.
You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications.
Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.Focused on relationships, you are building meaningful client connections and learning how to manage and inspire others.
Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths.
You are expected to anticipate the needs of your teams and clients and to deliver quality.
Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies, and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self-awareness, enhance strengths, and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.G.
refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.Minimum Requirements:At least 2-5 years of experience.Design test cases, writing test scripts and execute them.Good communication skills, analytical thinking.Defect raising and management.Knowledge of testing tools like Copado Robot Testing (CRT), ALM, or similar.Knowledge on Azure and JIRA desirable.Experience on Performance and load testing is a must, on integration or migration projects previously.Experience on automation whether it is Selenium, Katalon, JMeter, or similar desirable