This role involved working closely with cross functional teams including sales, finance, and global operations.
****Responsibilities**:- **Reporting, Insights & Governance**:- Support Deal Governance compliance.- Continuous learning to ramp up on the knowledge curve to be the SME for End-to-End process for a set of customers within a region.- ** Support to GTM team by region**:- Support GTM from operations perspective for forecasting and budgeting.- Monitor the sales pipeline for deal hygiene in various data sets (start dates, close dates, TCV, etc.
)- ** Continuous Process Improvement**:- Identify opportunities and refine internal processes in coordination with other departments to improve productivity and our operations.- Lead ongoing development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.- Identify problems, investigate, and resolve issues that arise on accounts; own the pursuit of solution and/or escalation until resolved.- ** Collaboration**:- Serves as the primary point of contact between the GTM/Delivery Team & Global Ops Team.- Work with teams who support Delivery and Operation Business units on collaboration tools & processes to meet our strategic and operational goals.- Coordinate with internal resources and stakeholders for flawless execution of work.- ** Communication**:- Effectively communicate insights and plans to cross functional team members and management to work towards mutual solutions.- Communicate and escalate any program operational risk ensuring a proactive and informed approach.- Respond promptly to inquiries from internal/external teams regarding report status, concerns, general requests.- ** Operations**:- Monitor deliverables and ensure timely completion of contract initiations, change requests/ revisions.- Compile, create and maintain records on client accounts, including standard operating procedures, budget/invoice trackers, CRM, etc.- Manage day to day operational aspects for our clients including client-specific onboarding, client/project set up, invoice review, client reporting, financial tracking, and ad hoc projects as needed.Skill Set Needed- Strong Communication Skills (Verbal, Written) - Client facing role- Strong Attention to Detail- Strong problem-solving skills/ Analytical skills- Proactive Approach- Comfortable with Ambiguity & Continuous desire to learn
.Accounting AnalystFunctional area: FinanceOnsite or Remote: HybridCountry/Region: MXLocation: Mexico City, MXDate of posting: Dec 3, 2024About Epiroc:Epiroc...
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