**The Account Analyst plays a critical role in supporting the success of the companys sales and account management teams by optimizing processes, improving operational efficiency and supporting to to market strategies.
This role involved working closely with cross functional teams including sales, finance, and global operations.
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**Responsibilities**:
- **Reporting, Insights & Governance**:
- Support Deal Governance compliance.
- Continuous learning to ramp up on the knowledge curve to be the SME for End-to-End process for a set of customers within a region.
- ** Support to GTM team by region**:
- Support GTM from operations perspective for forecasting and budgeting.
- Monitor the sales pipeline for deal hygiene in various data sets (start dates, close dates, TCV, etc.)
- ** Continuous Process Improvement**:
- Identify opportunities and refine internal processes in coordination with other departments to improve productivity and our operations.
- Lead ongoing development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.
- Identify problems, investigate, and resolve issues that arise on accounts; own the pursuit of solution and/or escalation until resolved.
- ** Collaboration**:
- Serves as the primary point of contact between the GTM/Delivery Team & Global Ops Team.
- Work with teams who support Delivery and Operation Business units on collaboration tools & processes to meet our strategic and operational goals.
- Coordinate with internal resources and stakeholders for flawless execution of work.
- ** Communication**:
- Effectively communicate insights and plans to cross functional team members and management to work towards mutual solutions.
- Communicate and escalate any program operational risk ensuring a proactive and informed approach.
- Respond promptly to inquiries from internal/external teams regarding report status, concerns, general requests.
- ** Operations**:
- Monitor deliverables and ensure timely completion of contract initiations, change requests/ revisions.
- Compile, create and maintain records on client accounts, including standard operating procedures, budget/invoice trackers, CRM, etc.
- Manage day to day operational aspects for our clients including client-specific onboarding, client/project set up, invoice review, client reporting, financial tracking, and ad hoc projects as needed.
Skill Set Needed
- Strong Communication Skills (Verbal, Written) - Client facing role
- Strong Attention to Detail
- Strong problem-solving skills/ Analytical skills
- Proactive Approach
- Comfortable with Ambiguity & Continuous desire to learn