About HireRight:
Overview:
Manage operational activities for key customers including change requests, pricing and contracts coordination, remediation planning and follow-up, reporting, and analyzing and monitoring account guidelines. The Account Management Analyst will work closely with accounts managers to execute on customer account needs.
**Responsibilities**:
- Manage PSO maintenance requests and follow-ups including coordinating with sales support, pricing, and contracts teams to complete requirements
- Coordinate and manage invoicing, verification's, public records, technical and/or other remediation plans with internal teams including root cause analysis, and corrective action process
- Create process documents and templates, assist with business review data and document processes in systems as necessary. Review forms, presentations, and reports, and confer with Account Management to develop strategies and proactively identify problems and improvements.
- Monitor operational guidelines and trigger events to help drive proactive client communication and retention efforts. Gather and analyze data and assist in developing solutions or alternative methods of proceeding.
- Work with Account Managers and Operations to proactive report trends, prioritize, communicate and manage priorities with internal teams to ensure effective case management, problem resolution, and expectation management
- Running, Analyzing and Developing Reports
- Manage tasks such as batch uploads, SLA program penalty payouts, requesting CDs, account collections, EWS program support.
Qualifications:
- Bachelors Degree and/or equivalent education and/or experience required.
- 2-3 years customer services, operations, or business analysis experience.
- Communicate effectively with others in writing and verbally and ability to influence others
- Generate Reports via Excel, via Business Objects considered a plus
- Professional Presence; Ability to work with people in multiple roles in an organization
- Microsoft PowerPoint skills
- Experience with Microsoft Office Products
- Identify things that must be changed to achieve a goal
- Know how to find information and identifying essential information
- Use logic and analysis to identify the strengths and weaknesses of different approaches
What do we offer:
The location of this role is flexible, of course you will get a fair financial compensation and from day one you will receive a training plan to get you on board quickly. In addition, you will have the opportunity to join our team of 3,000+ Team Members that work in 15 countries, serving clients in 200+ countries and territories. Many of our Team Members have been with HireRight for a long time. But that's not all, you will get additional benefits like:
- Christmas Bonus
- Additional Holidays: Holy Thursday & Friday, Mother's Day, Day of the Dead, Virgin of Guadalupe, and Christmas Eve
- Food Voucher + Meal Bonus
- Generous Vacation Program
- Monthly Transportation Allowance / Payment of Teleworking Expenses
- Insurance for major medical expenses
- Business Casual Attire
- Generous Referral Program
- Professional Growth
**Please submit resume/CV in English.**
**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.**
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