**SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.**
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The Account Coordinator supports the Account Team with day-to-day account activities including the coordination of projects from estimation to completion. This role partners with the broader project team to ensure deliverables are completed in an efficient manner on time and on budget. The Account Coordinator establishes and maintains relationships with client contacts as appropriate, while building an understanding of the Company's and the client's industry, business, and products.
**JOB RESPONSIBILITIES**:
- Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team and provides timely responses to all inquiries.
- Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs as required.
- Ensures high quality standards in all client deliverables.
- Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
- Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
- Partners with the client, the Account Team, and project teams to resolve identified project issues.
- Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
- Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
- Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
- Supports the development of innovative proposals to capture both account growth and new business opportunities.
- Works with account executives to coordinate copy and proofs.
- Additional duties as assigned.
**QUALIFICATIONS / REQUIREMENTS**:
- Bachelor's Degree in Marketing, Business, Graphic Arts, Advertising or related field
- 4+ years of previous account/project coordination or marketing experience; or equivalent combination of education and experience
- Occasional travel either locally, nationally, and/or internationally may be required.
- Basic understanding of effective Creative Design practices, trends, techniques, and processes across one or more touchpoints or mediums (e.g. packaging, in-store, online, mobile, print, direct)
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and senior management
- Self-motivated with critical attention to detail, deadlines and reporting
- Ability to work overtime as necessary
**PHYSICAL ASPECTS / WORK ENVIRONMENT**:
- Regularly required to stand; walk; sit; and talk, hear and see.
- Occasionally lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
