**_Job Summary_**
Provide commercial support for inside sales, order services, manufacturing reps / agents, and customers thorough preparing quotations / proposals and responding to customer order requests.
**_Job Responsibilities_**
- Provide primary support for proposal and quotation creation
- Support order management activities for end customers, distributors and manufacturing agents
- Delivering exceptional internal and external Customer Service by meeting or exceeding service level agreement response times on all activities
- Identify and implement process improvements
- Facilitate proper and efficient information and communication flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail and accuracy
- Proven analytical and critical thinking skills
- Ability to constructively manage and communicate conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Demonstrates understanding of business acumen, including the process, strategy and professional communication
- Demonstrates technical knowledge and understanding of products and services
- Enter and manage customer courtesy returns in order to meet customer needs
- Perform other administrative activities as needed by the business
- Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
**#LI-MA1**
**Qualifications**:
**_ Qualifications_**
- Preferred education level:_
- Bachelor's degree necessary.
- Years and area of experience required: _
- Minimum 1 year customer interaction/support experience.
- Technical knowledge:_
- Knowledge of CRM software and SAP or VISTA
- Strong written and verbal communication skills
- Knowledge of Vista, VOTW and Mentor software
- Ability to speak, read, listen a write in English.
- Soft skills:_
- Drive for results
- Makes Decisions & Solves Problems with limited information
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
- Teamwork
- Critical Thinking
- Independent learner.
What you will get from us
Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services.
We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably.
Making what matters work at Eaton takes the passion of every employee around the world.
We create an environment where creativity, invention and discovery become reality, each day.
It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries.
We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.
In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.
We are ethical, passionate, accountable, efficient, transparent and committed to learning.
We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
**Job: Sales**
**Region: Latin America**
**Organization: Corporate Sector**
**Job Level: Individual Contributor**
**Schedule: Full-time**
**Is remote work (i.e.
working from home or another Eaton facility) allowed for this position?
: No**
**Does this positio