.**_Job Summary_****_Job Responsibilities_**- Fulfill order management related activities for distributors- Identify and implement process improvements- Maintain daily usage of the Customer 360 tool- Change notice management- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations- Ability to handle high-pressure, fast-paced environment requiring diligence to detail- Proven analytical and critical thinking skills- Ability to constructively manage conflicts and discrepancies towards positive resolution- Prioritizing customer demand to assist with improved product flow- Work with finance team to resolve customer credit requests- Strategic Accounts Management- Back Order and Back Log Analysis- Correct assignment for other Divisions request- Portal webs maintenance- Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture**Calificaciones**:**_ Qualifications_**- Education level required:_- Bachelor degree necessary.- Years and area of experience required: _- Minimum 1 year customer interaction/support experience.- Technical knowledge:_- Knowledge of CRM software and SAP or VISTA- Strong written and verbal communication skills- Knowledge of Vista, VOTW and Mentor software- Ability to speak, read, listen an write in English- Soft skills:_- Drive for results- Makes Decisions & Solves Problems- Demonstrates a Collaborative Style- Promotes and Champions Change- Business Acumen- Pursues personal development- Team work.LI-MG1What you will get from usEaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background
