.Gain full access to exclusive job listings from leading companies worldwide.Verified, High-Quality Jobs OnlyNo ads, scams, or junk-just genuine opportunities.Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.About UsWe are Insider, a B2B SaaS company that drives growth for its clients around the world.
How are we achieving this?
We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.As an Account Director, you will be responsible for renewals and stakeholder management.
You will work in coordination with Customer Success Managers and be the primary contact for executives.
Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases.Job DescriptionParticipating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsAssisting sales for upselling and initiating opportunities with the right product and right contactOwning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolioEnsuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognitionAchieving customer advocacy goals with the marketing team with success stories, testimonials, and so onMonitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap executionWhile this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects