ABOUT THE JOB
Are you an intuitive problem solver with a knack for helping people?
Penji is a fast-paced and mission-driven graphic design subscription service. Our technology makes quality graphic design more accessible to those having difficulties building an internal team. Working at Penji WILL be a challenging, but rewarding experience. If you're a passionate soul who loves to connect with people and provide solutions, hit Apply and join Penji today.
ABOUT THE COMPANY Since 2017, Penji has provided on-demand access to the top 2% of graphic designers. We're the leader in graphic design subscription services and have been recognized by Inc. Magazine as one of the fastest-growing companies. Beyond our business success, we're a community-conscious startup dedicated to supporting nonprofits and those helping others. Graphic design is what we do. Being a responsible employer and supporting our communities is who we aim to be. Join us on our mission to leave a positive footprint.
QUALIFICATIONS ? 5+ years of customer service/support experience
? 3+ years building and managing high-performing customer support teams in the B2B environment
? Experience up-selling and cross-selling
? Excellent written and verbal communication skills
? Creative problem-solving abilities
? Impeccable organization and accurate note-taking
? Hands-on and willing to execute strategies
RESPONSIBILITIES ? Client Relationship Management: Build and maintain strong relationships with existing clients. Understand clients' needs and objectives and act as the main point of contact between the client and the company.
? Sales and Revenue Generation: Meet or exceed sales targets and revenue goals. Identify new business opportunities within existing accounts. Develop strategies to upsell or cross-sell products and services.
? Proposal and Presentation: Prepare, present, and negotiate proposals to clients/prospects. Communicate the value of products or services effectively.
? Networking: Find important figures within your prospective customer's company and find creative ways to obtain a meeting.
? Schedule calls: Reach out to your assigned and prospective customers to schedule meetings to create a closer relationship and generate more sales opportunities.
? Market Research: Stay informed about industry trends, competitors, and market conditions. Also Identify potential clients and new market opportunities.
? Problem-Solving: Address customer concerns and challenges, work to find solutions and ensure a positive customer experience.
? Creating & presenting reports: Create frequent reports to present your findings, strategies, and customer data to the team.
? Documentation Specialist: Creates and maintains proper documentation and communication for all prospects and assigned customers.
? Strategies & experiments: Develop strategies/experiments to improve customer satisfaction and your job role.
? Forecasting: Provide sales forecasts and contribute to the development of sales strategies.
? Collaborate with your team: Work with designers, marketers, writers, developers, and others at our HQ / Global team to execute assignments/campaigns/tasks.
WHAT WE OFFER ?Paid Time Off (PTO)
?A dynamic, autonomous work environment where your contributions are valued and celebrated.
?Professional growth opportunities
?Dynamic and collaborative work environment
COMPENSATION We offer a base salary that goes from $700 to $900 USD.
However, what truly sets us apart is our commission structure.
It's entirely feasible to earn more with dedicated and productive work, we believe in rewarding success.
Our commission structure is designed to maximize your income based on your performance. So our base salary provides stability, our commissions offer the potential for significant financial growth.
Join our team and be part of the innovation in graphic design at Penji.co !
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