Hello!At Factorial, we are looking for an Account Management Team Lead for the Italian Market to join our CX team. You will report directly to the Director of Account Management and will work hand in hand with the other Area Managers to work on upselling, retention, satisfaction, and renovation plan for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on our business.What will you be doing:Help to achieve the goals of NDR.Successfully hire the best talent for your team.Make sure the KPIs of your team are achieved.Constantly analyse data in order to improve or change internal processes.Your ProfileProven experience in management roles, 2 years experienceSales, upselling, or cross-selling experienceRetention and customer relationship managementExceptional analytical and problem-solving skillsExceptional interpersonal and communication skillsFluent in both English and ItalianAble to work in a constantly changing environment and dynamicsAble to manage and prioritise multiple responsibilitiesPerks of being part of our teamWe care about people and we also offer a lot of benefits for employees:High growth, multicultural and friendly environmentHealthy life with Gympass (Gyms, pools, outdoor classes)Save expenses with CobeeLanguage classes with Yolk AcademyBreakfast in the office and organic fruitNora and Apetit discountsFree caffeine and theineFactorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries. We have built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.Our ValuesWe own it: We take responsibility for every project. We make decisions, not excuses.We learn and teach: We're dedicated to learning something new every day and, above all, share it.We partner: Every decision is a team decision. We trust each other.We grow fast: We act fast. We think that the worst mistake is not learning from them.Wanna learn more about us? Check our website!#J-18808-Ljbffr