About PayJoy PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023. This Role PayJoy is looking for an Account Management Lead in Mexico City that will be responsible for activating and scaling new and existing distribution partners. As our ideal candidate, you are an operations and sales expert, you are process and analytics-driven, you are motivated in growing in your career and enjoy a high-change environment that is focused on expanding PayJoy's phone finance services across Mexico. You will work closely with the Senior Account Manager to define and execute strategies to help existing and new distribution partners actively selling and scaling with PayJoy. ResponsibilitiesYou will be responsible for keeping PayJoy partners actively selling monthly and daily;Depending on account responsibilities, may act as leader of Account Management Representatives;You will develop and manage relationships directly with customers, grow existing business, develop new business, and support customers and your team with account and market knowledge;You will collaborate with the commercial team to ensure the achievement of sales targets,You will work cross functionally to develop better tools and reporting that improves internal and external productivity.RequirementsMinimum experience of 2+ years in any of the following areas: Partner Success, Customer Experience, Operations, Sales;Proven history of being above target with assigned KPIs and goals;Demonstrated appetite and ability to lead without the manager title;Ability to work collaboratively with a cross-functional teams to drive growth; Strong analytical skills, excellent leadership, organization, communication, teamwork, problem-solving, and critical thinking skillsEnglish must be part of your yearly professional development plan.BenefitsCompany-funded Health and Dental Insurance for employees and immediate family membersLife insurance30 days of Christmas bonus50% Vacation premium 13% Saving funds 2,000 MXN monthly grocery coupons20 days paid Vacation2,000 USD annual International Business Travel allowance2,000 USD annual Professional Development allowance500 USD annual Fitness allowance500 USD Phone Finance allowance250 USD Home Office equipment allowance200 USD Headphone allowancePayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed
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