.DescriptionBecome an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.Key ResponsibilitiesProvide end-to-end, single point of contact support for our best customers from order entry and inquiry to AR support and issue resolution.Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly.Support the marketing strategy to create new relationships, new customers, new markets.Serve as the customers' voice, including marketing, product, professional services and sales.Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.Communicate frequently with customers on updates, information, concerns and suggestions.Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers' perceived expectations and needs.Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory.Manage deliverables specific to meeting the team's strategic objectives.Use customer benchmark data to highlight customers' strategic success and provide ongoing recommendations for further optimization.Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).Organize workflow to meet customer timeframes.Complete forms, applications and/or customer requests.Business travel required as needed. Participate in customer visits, trade shows and/or events.Perform other duties as required or assigned.Skills, Knowledge and ExpertiseDependable, self-motivated, and displays initiativeResults and goal orientedCustomer growth orientedEffective communication skills – written & verbal, internal & external customersStrong problem analysis and problem-solving skills, innovativeProfessional in all mannersHigh-level attention to detail, high level accuracy and reliable resultsAbout Franklin ElectricFranklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America's pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change