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**Description**:Become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support.
Our efforts will drive revenue growth, customer retention and market expansion.
This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business".
The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
**Key Responsibilities**:- Provide end-to-end, single point of contact support for our best customers - the As - from order entry and inquiry to AR support and issue resolution.- Proactively anticipate customer needs and identify any potential opportunities or issues.
Create recommendations and facilitate actions accordingly.
(Requires a strong knowledge of the account, products, and daily interaction on a high level).- Support the marketing strategy to create new relationships, new customers, new markets.- Serve as the customers' voice, including marketing, product, professional services and sales.- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.- Communicate frequently with customers on updates, information, concerns and suggestions.- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers' perceived expectations and needs.- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.- Manage deliverables specific to meeting the team's strategic objectives.- Use customer benchmark data to highlight customers' strategic success and provide ongoing recommendations for further optimization.- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser - setting up and defining process per customer's requirements).- Business travel required as needed.
Participate in customer visits, trade shows and/or events.- Performs other duties as required or assigned