.Job SummaryResponsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationships, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy.
For a defined territory, category, coordinated or global account:Ensure financial targets are met and business performance is constantly monitored and reported; Develop and maintain sustainable relationships with internal and external customers; Prepare accountplan and report relevant market information; Collaborate with internal departments to explore innovations and new concepts related to customers' products and ongoing projects; Monitor market development in terms of competitors, products, and trends; Partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.Responsibilities/DescriptionUnderstand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources.Develop multi-level cross-functional customer relationships with key customer decision makers/influencers.Contribute/lead commercial negotiation (e.G., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts).Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.
).Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs.Understand customer regulatory requirements/changes and update data to GRA and input to project management system.Act as the main customer point of contact in all matters.Demonstrate IFF Culture Principles and live our values.Manage and/or mentor junior team members/peers, and onboard and coach new team members.Influence stakeholders to align on shared objectives.Lead projects through effective communication, and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/formulation etc.
).Ensure objectives are aligned to the business and personal development plans are in place.Proactively solicit and give feedback to nurture high performing teams.Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things.Develop commercial strategy for allocated customer portfolio.Build and execute account plans successfully.Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan.Define and suggest the required account resources, investment, and relevant service model to support the account.Effectively communicate the account plans with stakeholders including internal and external team members.Review/update the progress of account plans versus KPI targets