LOCATION: Hermosillo, SO JOB TYPE: Full-Time PAY TYPES: Salary APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW:
**_ ACCOUNT MANAGER_**
**This position offers a competitive base wage and lucrative sales commissions and contest incentives.**-:
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POSITION RESPONSIBILITIES:
**_ WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?_**
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.
**Essential Duties**
- Contact customers by phone and review account.
- Conduct thorough needs analysis to understand customers current requirements and pain points
- Present and demonstrate new or additional products and services to our customers, highlighting their unique value propositions and benefits
- Build and maintain strong relationships with customers, providing exceptional customer service and support throughout the process
- Utilize multiple systems to manage leads, opportunities, and sales activities
- Stay up-to-date with industry trends, market conditions, and competitors' offerings to effectively position our products and services
- Continuously improve sales skills and product knowledge through ongoing training and professional development opportunities
CANDIDATE QUALIFICATIONS:
**_ WONDER IF YOU ARE A GOOD FIT?_**
**Qualifications**
- Must be 18 years of age or older
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
- Self-motivated and driven to succeed, with a proactive and results-oriented mindset
- Ability to work independently and as part of a team, collaborating effectively with colleagues and cross-functional teams
- Proficient in using CRM software and other sales tools to manage leads and sales activities
- Knowledge of the industry and market trends, with the ability to quickly learn and understand our products and services.
CONDITIONS OF EMPLOYMENT:
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening.
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.- MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, _benefits_, social and recreational programs, and _discipline_. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works._
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, an