Account Manager Our people are the heart of our business.
As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry.
Come join our team!
Summary: This position manages relationships and customer service for accounts at the plant level including inside and outside sales.
The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations.
The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets.
The Sales Engineer adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.
Major Responsibilities: Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
Conduct sales calls, and receive and respond to phone inquiries from customers and potential customers.
Conduct customer feedback interviews/surveys.
Develop and deliver quotations, and provide clarification of customer requirements.
Partnering with employees at the plant level to monitor the progress of work to meet customer expectations.
Project Management.
Will have access to proprietary and third-party information necessary to the business and as such will perform duties ethically and professionally.
Performs other tasks as assigned or dictated by the position.
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.
We are seeking candidates with the following qualifications: Education – High school education or equivalent; college degree preferred.
Must demonstrate the ability to read, write, and communicate in the English language.
Experience necessary – ten years in sales, customer service, or a related field.
Demonstrate good judgment in fostering positive customer relationships.
Ability to quote pricing, and manage expectations for process and delivery.
Exercise tact and ability to partner with customers to resolve issues.
Problem-solving skills to meet customer expectations.
Communication skills with employees at all levels to achieve the goal of exceptional customer service.
Advocate for the quality of our products and services.
At all times conduct in accordance with Bodycote policies and procedures.
Commitment to ethics in all interactions.
Must possess or be able to develop a working knowledge of the BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, equipment capabilities.
Must possess or acquire a working knowledge of heat treatment.
Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations.
Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.
Must be able to work in a sitting position for extended periods (at desk, while driving, and/or on airplane travel) in an office/industrial environment.
Manual dexterity to perform data entry functions.
Ability to bend, pull, stoop, and reach to perform functions.
Ability to lift 25-30 lbs.
May be exposed to heat, fumes, noise, humidity, etc.
Must have the cognitive and mental capacity to perform essential job functions.
Must be able to communicate effectively orally and in writing.
Visual acuity to read documents, computer screens, files, etc.
Ability to hear in person and via phone.
EOE/Minority/Female/Disabled/Veteran