"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals250+ locations worldwideGlobally unified systemsExpeditors Core Competencies Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.Account Manager Core Competencies Business Development: Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments.Customer Management: Continuously builds and maintains strong relationships throughout a customer's business hierarchy.Customer Ecosystem Expertise: Develops and maintains knowledge and expertise for respective customer ecosystems.Account Manager-Specific Tasks and Duties Maintain customer SOPs.Create and communicate a strategic business plan for their customers.Initiate value-added solutions.Develop relationships within the customer's organization.Promote Expeditors marketing activities and customer events.Manage activity in the CRM.System & Tools & Account Administration Proper Customer Organization structure in CRM following the company's global standards.CRM input and management always ensuring data integrity.Assist in creating and maintaining Customers SOPs.Retention Establish proper customer business mapping to ensure complete understanding of customer's global business.Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.Development Pursue a larger global wallet share with all customers.Collaborate with the various departments and branches through regular meetings.Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Travel independently to a wide variety of off-site locations.Minimum Requirements University / College degree or equivalent business qualifications.Minimum 3 years experience.Proficient in MS Office and CRM Software.Strong analytical skills.Excellent PC skills including word processing, presentation and spreadsheet programs.Expeditors offers excellent benefits:
Features above the law.Life insurance.Insurance of major medical expenses.Employee Stock Purchase Plan.Training and Personnel Development Program.All your information will be kept confidential according to EEO guidelines.
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