.**Job Purpose**:Key account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts. Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships**Responsibilities**:- Develops the partner (incl. growth opportunities., account planning, digital platforms etc.)- Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits- Form strategic plans to develop and execute against current business and drive growth- Discover and exploit incremental business through excellent customer relationships- Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU's)- Identifies project opportunities together with BDM- Gathers information from the customer in order to plan an effective approach that demonstrates an understanding of requirements in order to build a successful proposal.- Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix- Identify customer needs and problems and look to resolve or escalate to the relevant business units- Gather customer insights through profiling and analyzing the account set, creating and taking actions to maximize opportunities- Ensure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM- Drive usage of TD SYNNEX's e-commerce tool (InTouch) by effectively promoting its benefits with customers- Maintain and improve customer Service Level Agreements- Develop a clear understanding of TD SYNNEX's working practices and business objectives to drive customer engagement**Knowledge Skills and Experience**:- 3-4 years of industry/direct customer experience- Outstanding customer relations skills- Excellent communication skills, particularly face-to-face- Able to deliver powerful, succinct and convincing presentations to all levels- Gravitas and business credibility are essential- Excellent sales skills including negotiation and pursuing results- Strategic planning skills- A knowledge of product set is an advantage- Previous experience in the IT industry would be desirable- Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook**TD SYNNEX Statement**:TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion
