.????REQUIRED: Mandarin Language (Fluent)"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsExpeditors Core CompetenciesThis section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited.Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions.Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes.Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities but is willing to aid and assist others.Communication: Effectively listens to others and communicates in a professional manner, both internally and externally.Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.Account Manager Core CompetenciesThis section lists the core business-critical skills, knowledge and behavior applicable to Account Managers and should not be edited.Business Development: Uses business acumen and strategic thinking to identify strategic improvement and value creating opportunities.Customer Management: Builds and maintains strong relationships throughout a customer's business hierarchy.Customer Ecosystem Expertise: Develops and maintains knowledge for respective customer ecosystems.Business Intelligence: Develops and maintains Data Fluency combined with effective use of business intelligence tools.Account Manager-Specific Tasks and DutiesMaintain customer SOPs.Create and communicate a strategic business plan for their customers.Initiate value-added solutions.Develop relationships within the customer's organization.Manage activity in the CRM.Physical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/marker.Functions performed primarily while seated at desk.Travel independently to a wide variety of off-site locations