."We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideGlobally unified systemsExpeditors Core CompetenciesExceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.Job Execution: Consistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.Reliability: Consistently meets deadlines, is punctual and can be relied on for planning purposes.
Displays a willingness to accomplish not only his/her own job responsibilities but also to aid and assist others.Communication: Effectively listens to others and communicates in a professional manner, both internally and externally.
Provides relevant and timely information to co-workers, customers and service providers.Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.Account Manager Core CompetenciesBusiness Development: Uses business acumen and strategic thinking to identify opportunities in line with customers' supply chain objectives and Expeditors' initiatives.Customer Management: Builds and maintains strong relationships throughout a customer's business hierarchy.Customer Ecosystem Expertise: Develops and maintains knowledge and expertise for respective customer ecosystems.Account Manager-Specific Tasks and DutiesMaintain customer SOPs.Create and communicate a strategic business plan for their customers.Initiate value-added solutions.Develop relationships within the customer's organization.Manage activity in the CRM.RetentionEstablish proper customer business mapping to ensure complete understanding of customer's global business.Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.Physical DemandsUse of standard office equipment.Travel independently to a wide variety of off-site locations.Minimum RequirementsUniversity / College degree or equivalent business qualifications