RESPONSIBILITIES
- Manage client accounts with medium impact and complexity.
- Provide customer education/consultation on standards, regulations, or audit process.
- Manage requests for new product certifications and provide maintenance and revision services for existing clients and certified products.
- Identify and provide input on process improvement opportunities.
- Manage and maintain documentation and database systems for assigned clients and products.
- Meet turn-around-time, revenue and project management metrics as assigned.
- Perform equipment evaluations as required.
- Travel to regional clients and U.S. Headquarters as needed.
QUALIFICATIONS
- Fluent in Spanish and English is a must, written and spoken.
- Excellent verbal and written communication skills.
- Experience in a customer-facing role.
- Experience managing high profile clients and/or key account management preferred.
- Education: 4 yr. Degree
- Minimum Years of Experience: 2-5 relevant account management or customer service experience.
- Relevant experience or knowledge of Product Certification preferred.
- Excellent time management, organizational skills and attention to detail.
- Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.
- Experience in TIC Industry and technical understanding of commercial food equipment is a plus.
- Knowledge of NSF Food Equipment Standards is helpful, but not required.
ABOUT US
- NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at nsf.org
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
ABOUT THE TEAM
- NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
JOB INFO
- Job Identification
- 1778
- Job Category
- Account Management
- Posting Date
- 06/03/2024, 11:50 AM
- Job Schedule
- Full time
- Locations
- Carretera al Campo Militar 305D, Queretaro, PUEBLA, 75030, MX
- People Leader Position
- No
- Work Classification
- Hybrid
- Job Grade
- Grade 5
