At Factorial we're looking for a new Account Manager for the Italian Market to help us boost the company to the next level.
Ready to be part of the challenge? The Role We are looking for an Account Manager to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries, and increase client satisfaction. You will be in charge of making new customer, onboarding them, creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.
What will you be doing Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates. Provide after-sales support to retain customers. Identify upsell opportunities and generate a minimum of revenue from each client. Ensure prompt and accurate answers to clients' queries. Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers' journeys and our product. You are analytical, organized, and a great multitasker. You have a digital profile: you enjoy and adapt easily to new tech tools. You are interested in the B2B SaaS environment. You are a good communicator and you empathize quickly with people. You are proactive and you like to put forward new ideas. You have dealt with retention cases . You have previous experience in a customer service/Account Management position, preferably in online support. A proficient level of Italian is required & professional English . We are international! Ownership and responsibility We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment Continuous training and learning based on your needs Healthy life with Gympass(Gyms, pools, outdoor classes) ? Save expenses with Cobee Language classes with Yolk Academy Get the most out of your salary with Payflow And when at the office... Breakfast in the office and organic Nora and Apetit discounts sushi Free caffeine and theine ? Is this you?! Come rock the world with us! Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.
We own it : We take responsibility for every project. We make decisions, not excuses.
We learn and teach : We're dedicated to learning something new every day and, above all, share it. We partner : Every decision is a team decision. We trust each other. We grow fast : We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website !
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