.Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. We thrive on working together, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.What you will do at TopsortEstablish strong, long-term relationships with key clients in the retail media sector and serve as the primary point of contact for clients, ensuring their needs are met and their expectations are managed.Assist new clients with onboarding, ensuring they understand how to effectively use the software. Provide training and support to clients to maximize their use of the platform.Identify Upsell Opportunities: Analyze client usage and needs to identify opportunities for upselling additional products or services. Develop and present proposals for upsell opportunities to clients, demonstrating the value and benefits. Achieve revenue targets by setting and achieving upselling targets and ad spend goals for each account. Develop strategies to drive increased ad spend and account growth.Strategic Advising: Act as a strategic advisor to clients, providing insights and recommendations to optimize their retail media campaigns. Stay informed about industry trends and best practices to provide value-added advice to clients.Issue Resolution: Proactively address any issues or concerns raised by clients. Work closely with internal teams (e.G., data science, product, sales) to resolve client issues promptly and effectively.Cross-functional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure client success and share insights and best practices with the global account management team.What we expect from youBachelor's degree or MBA, preferably with a technical background, and strong communication and interpersonal skills.Retail Media Expertise: Proven experience in account management within the retail media or advertising industry. Familiarity with retail media and advertising technologies.Sales: Ability to identify and pursue upselling opportunities, along with strategic thinking and problem-solving skills.Entrepreneurial Mentality: Ability to work independently and as part of a global team, with strong organizational and time management skills.Comfortable working with a technical solution and the ability to translate technical capabilities into retailer language.These responsibilities and skills ensure the Account Manager can effectively support and grow the company's presence in the local market, drive client success, and contribute to the overall growth strategy