**Level**: Senior**Reports To**: Service Delivery Director**Travel Required**: Travel Not RequiredWill this hire need to report to a specific location? Yes, you must report in person to a particular area.**Must-Haves**:- 18+ months of experience overseeing a big account of at least 300 FTEs (as an account or operations manager). Telco or Banking accounts preferred- Must be flexible w/working on site (it is a brick-and-mortar position)- B2 English required- Must be a detailed-oriented personSeeking an attentive and goal-oriented person to join as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Managers in this role get to**:**Strengthen relationships**:- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.**Impact the bottom line**:- Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.**Improve the Company**:- Make recommendations to enhance processes and boost ease and efficiency.**Define Companys reputation**:- Oversee and manage performance and service quality to guarantee customer satisfaction.**Empower the workforce**:- Determine training needs to equip staff with fundamental skills and knowledge.**Qualifications**:- 18+ months of experience overseeing an operation of at least 300 FTEs (as an account or operations manager)- Availability to work in a brick-and-mortar position- Strong analytical skills be able to interpret data, identify trends, and make suggestions for improvements- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner