.Account Manager (Print Services)Description -Job Summary
- This role is responsible for developing and executing strategic account plans to deliver solutions aligning with both client objectives and the organization's offerings.
The role collaborates with internal teams to identify opportunities for business growth within existing enterprise accounts through upselling and cross-selling.
The role engages with sales specialists and partners to enhance the organization's capabilities and improve deal success.Responsibilities
- Develops and executes comprehensive account plans that align with the client's objectives and the organization's offerings.
- Builds and nurtures strong relationships with key stakeholders at the client's organization and understands the client's objectives and challenges to provide strategic insights and solutions.
- Identifies opportunities for upselling, cross-selling, and expanding the scope of services provided to the client.
- Collaborates with internal teams to create tailored solutions that address the client's unique needs and challenges.
- Engages with sales specialists and partners to leverage the organization's capabilities and improve win rates and delivery of selective deals.
- Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization.
- Provides feedback to internal teams based on client interactions to improve products, services, and processes.
- Prepares regular reports and presentations for both internal stakeholders and the client to share regular updates on deliverables, roadblocks, etc.
- Stays updated on industry trends, competitive landscape, and emerging technologies that could impact the client's business.Education & Experience Recommended
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with 3-5 years of work experience.Preferred CertificationsNAKnowledge & Skills
- Account Management
- Business Development
- Business Planning
- Business To Business
- Cross-Selling
- Customer Relationship Management
- Finance
- Market Share
- Marketing
- Merchandising
- Product Knowledge
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Strategy
- Sales Territory Management
- Salesforce
- Selling Techniques
- Upselling
- Value PropositionsCross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer CentricityImpact & Scope
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process