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**PLEASE APPLY THROUGH THIS LINK**:About Direct Digital MediaThe Direct Digital Media mission: "To revolutionize marketing agencies and how people work."We not only guarantee the best results for our clients, we also prioritize building a one-of-a-kind working experience for our team.
We are 100% remote, and we encourage our employees to work from anywhere in the world.We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, instead of putting one on hold for the sake of the other.-How To Apply-Our #1 Core Value: Be ResponsibleNot as in, "be responsible adults"...Because we most certainly are not.
But as in, Take Responsibility.
For yourself, for your clients, for the wins, and especially for the failures.
We own mistakes, and use them as an opportunity to get better.
The only two words you will never hear at this company are "fault" and "blame." If this mindset does not resonate with you, please do not bother applying.
**Job Description**:Account Managers are the liaisons between the agency and its clients.
They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success.
They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.An Account Manager is simultaneously an agency representative, project manager, and coach.
As a result, they need strong organizational, time-management, and interpersonal skills.
They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision.
They are committed to providing high-quality service above all else.What This Job EntailsMaintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coachingUsing the company core values to guide independent decisions about client accountsContinually innovating new methods to improve client experience and retentionManaging the entire client life-cycle, including launch calls, check-ins, billing, and offboarding callsUpselling clients on relevant productsCollecting client feedback and passing it along to the team to drive constant improvementFull-time position: between 35-45 hours a week depending on tasksStart Date: Immediate**Requirements**:Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burdenStrong interpersonal, verbal, and written communication skills in English.
This is a must