Account Manager Renewals

DescriptionAchieves revenue and gross profit dollar targets by managing their customer base from an inside sales standpoint. Develops profitable customer relationships through efficient order management and effective handling of customer requests.Essential Duties and Responsibilities :Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (25%)Proactively contacts and develops a specified account base, and prospects for new business opportunities to achieve growth and profit targets. (25%)Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax) (10%)Proactively discusses TD SYNNEX's value added services including; TD SYNNEX Reserve Program, Configuration Services, and others as required (10%)Utilizes experience to effectively negotiate TD gross margin through up-selling and cross selling opportunities. (5%)Develops and enhances relationships with all TD SYNNEX departments, and vendor field representatives to act as a liaise on behalf of the customer (5%)Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%)Attends all mandatory vendor training, lunch and learns and seminars. (5%)Backs up other sales teams when coverage is needed (5%)Provides team leadership by being a subject matter expert. (5%)Perform additional duties as assignedMeets attendance and punctuality standardsEducational level :High school diplomaCollege or University degree Specialties / Major Subjects : Sales / MarketingType of work experience :SalesCall Center / Retail in Computer IndustryYears of experience in the industry :3 years in industry or 5+ years sales experience5 years in IT industryOther related experiences :Knowledge of Software / Hardware / Networking productsKnowledge of Windows, Office Suite applications, CRM tools#J-18808-Ljbffr