Siegwerk is one of the leading global providers of printing inks and coatings for packaging applications and labels. As a family-owned company in its sixth generation, we rely on almost 200 years of expertise and knowledge in printing today.A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk you will have everything you need to help make that change.Join our team and let's Do it. With Heart!Location: TolucaYour mission: As an Account Manager Sales and Customer Service, you will support the entire commercial management process from pricing to portfolio management to order processing to achieve sales targets in consideration of regional/BU sales strategy, as well as a high orientation to our Customers' satisfaction.Your main Accountabilities:Handling of inquiries, orders up to invoicing, coordination of deliveries and returns, handling of consignment stock orders and charging thereof, invoicing managing receivables including reminders etc.Monitoring of contract conditions, payment terms and sales figures.Handling credit notes, statistics, market and customer analyses.Communication and coordination with internal and external areas to follow up on orders, priorities and/or customer requests (commercial, in-house, planning, warehouse, credit, production, technology, HR, customers).Claims management and coordination with technical and sales managers.Continuous customer data management / Active participation in maintaining customer contact.Conducting pricing and margin analysis and providing portfolio support to the sales and technology managers handling and coordinating a broad variety of commercial issues.Customer correspondence, also in foreign languages including reporting.Design and implement Customer Service Satisfaction Surveys.Sales Measures (e.G. price increase) are aligned.Preparing and sending quotations.Preparation of sales presentations under the direction of sales managers/technology managers.Project work as required.Qualifications:Business school background or commercial training.Practical experience in sales department, in a similar role.Very good language skills – at least English.MS Office, SAP R/3 advantageous.Analytic skills, Customer orientation, service attitude, teamwork, communication, problem solving, negotiator.To apply for this position please use ****** benefits - What we offer You:Health and life insurance.Savings fund with employer contributions.Supermarket tickets.Canteen.Flexible time / hybrid work.National Holidays.Employee Assistance Program.#J-18808-Ljbffr
