The Account Manager / Project Manager will play a key role in overseeing projects and maintaining client relationships.
Using the **Atlassian suite** (Jira, Jira Service Management, Confluence), you'll ensure seamless project tracking, support management, and knowledge sharing.
**All client communication will be conducted in English**, making fluency in written and spoken English essential.
Additionally, you'll use tools like **Slack** and **Google Meet** to facilitate strong client interactions.
**Key Responsibilities**- Serve as the primary point of contact for clients, ensuring smooth communication and high satisfaction.- Facilitate project workflows using **Jira**, manage support via **Jira Service Management**, and maintain documentation in **Confluence**.- Conduct regular video calls with clients using **Zoom**, **Google Meet**, or similar platforms.- Provide consistent updates on project progress, deliverables, and timelines, addressing client concerns and requirements.- Manage client interactions and billing needs via **Thiio**, our internal CRM system.- Collaborate with the internal team using **Google Chat** to ensure alignment and resolve challenges proactively.- Support Agile methodologies (Scrum, Kanban) for project planning and tracking.- Handle challenging conversations professionally when projects encounter obstacles.- Foster strong, long-term client relationships to drive satisfaction and retention.- Use Clockify to track personal time and to generate detailed reports for clients, ensuring transparency and accountability.- Proficiency in Google Sheets for organizing, analyzing, and presenting project data effectively**What We're Looking For**- Fluency in **English** for all client communication (written and verbal).- Expertise in **Atlassian tools** (Jira, Jira Service Management, Confluence) for project management, support, and documentation.- Strong written and verbal communication skills.- Excellent time management, organizational, and problem-solving skills.- Familiarity with CRMs like **Thiio**, and collaboration tools such as **Slack** and **Google Chat**.- Solid understanding of technical development processes (front-end and back-end knowledge is a plus).
**Why Join Thiio?
**- Fully remote work environment with flexible scheduling.- Opportunity to work on exciting projects with clients across various industries.- Professional growth in a fast-paced, Agile, and tech-driven environment.- Be part of a collaborative and innovative team dedicated to delivering excellence.Pay: $33,000.00 - $40,000.00 per monthExperiência:- Project Manager: 3 años (Obligatorio)- Account Manager: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Work Location: RemoteExpected Start Date: 23/01/2025