**About us**:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
**About the role**:
DNV - Business Assurance division is seeking an **Account Representative** to join their team.
For the Account Representative, the primary function of this role is to act as a point of contact for clients and the internal processing of their accounts as detailed below.
**This position will be based in Mexico City, MX and will report directly to the manager of the sector.**
**What You'll Do**
- For the Account Representative, the primary function of this role is to act as a point of contact for clients and the internal processing of their accounts as detailed below
- Management System Certification (MSC) projects on time as well as assure that all information of projects is correct with the aim to keep customer certificates valid
- Communications with internal and external customers
- Information Analysis
- Other duties assigned by appropriate management
**What we offer**:
**What We Offer**
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
- Pension Plan
- Company provided life insurance, short-term, and long-term disability benefits
- Tuition assistance
- Consumer discounts and rewards
- Flexible work schedule with hybrid/remote opportunities
- Advancement opportunities
*** Benefits vary based on position, tenure, location, and employee election**
**How We Do It**
We Care, We Dare, We Share
Our mission is to safeguard life, property, and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package. We value diversity, equity and inclusion and want you to bring your whole self to work each day. Read more here:
Diversity at DNV
Meet our Employees
About DNV
Careers in DNV
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**About you**:
**What is Required**
- Bachelor's Degree in Business Administration or related discipline
- 1-2 years of experience in Business Administration or similar
- Previous experience on business (commercial), including up-selling
- Advanced Microsoft Office skills required
- Windows and CRM (Customer Relationship Management) experience
- Knowledge in quality customer service at a high volume
- Ability to work with routines and administrative tasks
- Excellent customer-service skills
- Strong written and verbal English and Spanish communication skills
- Strong interpersonal skills:
- Discipline
- Multitask
- Self-organized
- Proactive
- Detail oriented
- Team oriented
- Able to stablish good communication with internal and external clients
- We conduct pre-employment background screening
**Immigration-related employment benefits, for example visa sponsorship, are not available for this position
