Account Service Advisor

We are currently seeking an Account Service Advisor to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.In this role you will be responsible for:- They handle diverse issues and lead projects that contribute to the company's success.Requirements for this role include:- Leads high-level service delivery processes and associated projects.- Owns one or more service delivery processes.- Manages service delivery processes in a standard service delivery environment.- Leads continuous improvement activities in support of client or internal business processes.- Typically requires 8+ years relevant experience.- Undergraduate degree or equivalent combination of education and work experience.- Graduate degree preferred.- Strong understanding of ITIL processes and principals.- Strong written and verbal skills.- Strong ability to create and document process.- Ability to physically perform general office requirements.- Must be able to perform essential responsibilities with or without reasonable accommodations.- Travel including overnight domestic or international trips may be required.**Job Segment**:Consulting, Change Management, Technology, Management