Req ID:NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX:JAL), Mexico (MX).NTT DATA, Inc. currently seeks a senior service desk agentFull Time:To join our team in Mexico.**Location**:RemoteNTT Data Services is looking for an energetic fast learning and self:Motivated person that has strong technical and team leadership skills, able to work well with groups on a global level, and a consultative approach and problem:Solving abilities to enable our business partners to operate more effectively.Skills and Knowledge RequirementsAcknowledge, Analyze, Manage and Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in the real time on call support daytime/evening/weekend hours and shift rotationReal time support for Hiltons Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotationIncident OwnershipEngage in customer follow up for related issuesWork with hotels real:Time to resolve issuesMaintain SLAsRecurring Incident Problem ManagementWork with appropriate teams for research assistanceThis is a 100remote work position. The company offers a competitive salary and the benefit what are described below.:Competitive salary:Grocery Tickets:12 of base salary:30 days of Christmas bonus:10 days of vacations:5 personal days per year:Medical insurance (You and your family):Life insurance:Opportunity to grow in the companySalvador Velasco.LI:LATAMAbout NTT DATA ServicesNTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.