.Job Description - Account Specialist, Customer Service.Sales.Customer Ops (30008255)Job DescriptionAccount Specialist, Customer Service.Sales.Customer Ops - ( 30008255 )DescriptionAnsell is a leading global provider of protection solutions.
Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries.
Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to.
Whether at work or during their leisure time, people require the right protection for the right application.
After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.GENERAL SUMMARY OF POSITION:Reporting directly to the Senior Supervisor, the Order Management Specialist is directly responsible for accurate order processing and fulfillment.
This role will provide customer support by processing, analyzing, and entering all order types including but not limited to: EDI, Fax, and Email.
The Order Management Specialist will collaborate with cross-functional business partners including Customer Success, Customer Service, Inside Sales, Supply Chain, Finance, Marketing, Logistics, Transportation, and Distribution Centers to facilitate a best-in-class customer experience.RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIESManage the order lifecycle process for all order types and all customers in assigned portfolio of accounts (White Glove, HiPo & TechTouch).Accurate and timely order processing EDI & OCR: Perform day-to-day order processing duties which include releasing order lines that require manual intervention due to PO discrepancies.Review daily reports which detail order issues and present root cause analysis for repetitive issues or major problems.Generate & follow up all open drop order reports and provide accurate feedback on delivery status and requesting expedites as needed.Monitor aged lines reports and cancel or update order lines as needed.Support Customer Service and Customer Success teams via email and phone regarding inquiries, cancellation requests, and/or revisions for standard and drop order types.For DS orders, request and secure the proper documentation of all shipments (Certificates of origin, packing slips, bill of lading, invoice, etc.
).Maintain customer cross-reference tables.Handle EDI corrections and error corrections within the Gateway.Ensure proper flow of orders between systems (EDI, Oracle, SFDC, OCR, Webstore).Identify, investigate, and resolve potential pricing errors/discrepancies on orders to avoid short payment of invoices.Perform other duties as needed.KEY POSITION REQUIREMENTSEducationAssociate degree preferred and/or equivalent experience in business administration, international commerce