Account Specialist

**Position Summary**:
The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up, and action planning are key elements of this position.

**Responsibilities**:

- Welcome and setup new customers
- Contact customers to review their business and ensure customer loyalty
- Resolve outstanding customer issues of various complexity in a timely manor
- Renew existing subscriptions and meet their financial targets/Talk Time and other KPIs
- Identify sales opportunities to increase customer profitability and drive company revenue.
- Work with other departments to deliver maximum customer retention, sales revenue, and net sales profit.
- This position has no direct reports.

**Skills and Requirements**:

- A college degree or equivalent education and/or experience
- 3-5 years' account management or sales experience
- Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor
- Bilingual Spanish/English
- Takes ownership of customer issues and drives to resolution
- Sales to existing customer experience
- Ability to work collaboratively within the ALLDATA organization
- Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Strong listening skills
- Self-motivated, strong work ethic
- Ability to remain calm under pressure
- Ability to maintain a professional demeanor with customers and colleagues
- Automotive knowledge is a plus