Account Specialist - White Label Mobile App

**Job Description**:**Responsibilities**:- Own the white label customer relationship for the lifetime of the customer- Monitor new sale events and work with the customers to complete all prerequisites before initial deployment- Proceed to initial deployment which includes- Setting up access on apple / google accounts- Setting up listing specifics- Creating multiple security keys and putting them in the right systems in a secure and professional manner- Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding- Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions- Get user feedback, and take appropriate actions to ensure user satisfaction- Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them- Provide regular reports on version updates and user feedback to the management team**Requirements**:- Bachelor's degree in computer science or a related field- Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms- Strong proficiency with using MacOS and good task management and multitasking skills- Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation- Excellent communication and interpersonal skills- Ability to work in a fast-paced and dynamic environment- Strong attention to detail and problem-solving skills- Proficient in data entry and coordination of data across multiple data management systems.- Proficient in managing Google Sheets- Proven ability to work independently as well as in a team