.Account Support CoordinatorWould you like to be part of a team that delivers high-quality support to our customers?Are you a passionate customer support manager motivated by client satisfaction?About our TeamOur Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.About the RoleYou'll be delivering process excellence & data quality contract order management. Working closely with the Sales team and customers. You'll prepare subscription agreements for new and renewal business for our electronic products, in line with established targets. Your goal is achieving a high level of customer satisfaction in managing internal and external relationships and consistently achieving targets. You'll govern SOX & Elsevier's business model compliance, ensuring global processes and procedures are followed.ResponsibilitiesProcessing and completing new sales and renewals in CRM (Salesforce) for assigned sales team in line with targets. Maintaining data quality at or greater than 99.5% for agreement details in CRM. Obtaining approvals from all stakeholders for any non-standard CRM agreement.Analyzing usage reports and other customer information for upsell of other electronic products in selected cases.Completing contract execution and acting as the coordinator for all correspondence and agreements from the customer. Communicating with customers regarding details of their license agreements, product details, quotes, etc.Acting as a central contact for customers. Taking ownership of customer issues and working with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure quick resolution.Liaising with Operations department on a regular basis to ensure smooth handover of invoicing and entitlement activities.Working with legal, customers, and account managers to prepare license agreements and have them approved by all parties. Proofreading legal documents for sense, consistency, logical order, grammar, typographical errors, cross-references, and adherence to document templates.Creating license documents and amendments, including preparing contracts from standard templates and legal toolkits. Inserting legal sentences and drafting contractual provisions in accordance with guidance from Legal.RequirementsAble to efficiently process and complete new sales and renewals using CRM tools, ensuring alignment with assigned sales team targets.Able to analyze usage reports and customer information to identify opportunities for upselling other electronic products in specific cases