.Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.**How you will make your mark**:- Utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.- Leverage knowledge of the customer's industry, market, and trends to identify potential services or solutions that enable successful outcomes.- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.- Balance internal needs with customer needs within defined parameters.- Partner with and guide key stakeholders to manage issues/risks and develop mitigation/elimination plans.- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.- Identify potential customer satisfaction issues, engage appropriate owners, and keep management informed.- Identify and recommend process improvements and operational efficiencies.- Provide guidance to junior level team members