.Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.**How you will make your mark**:- Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage small-to-medium size accounts.- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.- Begin to understand the customer's industry and develop technical knowledge.- Utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.- Balance internal needs with customer needs within defined parameters.- Partner with key stakeholders to manage issues/risks and develop mitigation/elimination plans.- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.- Identify potential customer satisfaction issues and proactively alert management.- Enable your curiosity and innovation to identify and recommend process improvements and operational efficiencies