Account Support Management
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
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Job Family Definition:_**
**_ Management Level Definition:_**
**_ Responsibilities: _**
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Provide suggestions for operational efficiencies.
- Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
- Lead Customer Expectation management as part of escalation process.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.
**_ Knowledge and Skills: _**
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate Customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
**Job**:
Services
**Job Level**:
Expert
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.