**Who We Are**
**Who We Want**
The Customer Support Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Support Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services.
**What You'll Do**:
- Collect and process PODs and related documents for invoicing.
- Resolve NetSuite invoicing failures and ensure invoices are created timely.
- Create and distribute invoices to customers daily.
- Review and create RMAs for upstream approval.
- Navigate, maintain and upload invoices to customer portals.
- Check customer portals for invoice status, resolve rejected items and update aging notes.
**Qualifications**:
- Bachelor's Degree in Accounting, Finance or a related field.
- Bilingual fluency (Spanish/English) required.
- Previous experience in an Accounts Receivable role preferred.
- Oracle NetSuite Experience.
- Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
- Self-starter with ability to work independently and as a team.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
**The Perks of Working With Us**:
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
**Your Arrive Experience**
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
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