.Although we're now a global fintech with offices all over the world, we've stayed true to our roots. We design our digital products with intention, conscious of the unique challenges our customers face every day and we work hard and innovate to provide the right solutions.About the position: The Account Receivables department is looking to backfill a position within Mexico's team, providing assistance to our agencies and branches. This position requires a very analytical person with self-discipline, determination, and a positive attitude. This is an entry-level - mid-level position.ResponsibilitiesMake collections calls and collect on past due balances.Develop strong customer focus and high service level relationships with internal and external clients.Assist in the daily operations of the Accounts Receivable department.Provide ad hoc information and data analysis as requested.Meet established timelines and pre-defined goals for assigned work.AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.Accounts Receivable analysis and reporting.Generate AR aging reports and identify critical issues.Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and develop strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales Team to discuss and coordinate an onsite visitation to agencies who may be experiencing issues.QualificationsPrevious experience in a contact center environment, handling a high volume of inbound and outbound calls (one year minimal).Organization and time management skills.Mathematical and computer skills.Knowledge in spreadsheets.Trilingual - English, Spanish, French advanced language knowledge.Mathematical skills [Required].Computer skills [Required].Excel, Microsoft Office knowledge.Customer service.Excellent interpersonal skills.Effective verbal and listening skills.Analytical and problem-solving skills.Decision making.Attention to detail and high level of accuracy.Benefits: Our package includes a competitive monthly salary of $23,000 gross, 5% food vouchers, 30 days bonus, 15 days of initial vacation, life insurance, free access to our gym, dynamic and collaborative work environment, cutting-edge tools and technology to make work easier, and free English and French classes. Work-life balance is also a priority.Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
