.ADP is hiring an Accounts Receivable Collector If you are looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress, and want to continuously learn through ongoing training, development, and mentorship opportunities, this may be the opportunity for you. As an Accounts Receivable Collector, you'll be responsible for maintaining the Accounts Receivable sub-ledger and collection of funds owed on NSF payrolls. As part of our collections team, you will contact debtors, organize payment plans, maintain paper trails, and plan courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities. What you'll do: Responsibilities Identify customers with outstanding debts. Contact and track debtors, encouraging timely repayment. Handle customer questions, complaints, and inquiries. Create and implement debt collection courses of action. Negotiate specific payment plan arrangements with debtors. Investigate discrepancies to resolve outstanding customer accounts. The NSF Collector is responsible to ensure that: NSF code and all related codes are immediately placed on hold when notification of returned item is received. Initiate an NSF file by creating an incident report and completing an NSF checklist. Multiple systems and databases are utilized to track and record NSF activity. Send NSF notification and wire instructions to the client's payroll contact by email and notify by phone call. Monitor ADP's NSF bank accounts for replacement funds to confirm when funds have been received. Ensure holds are removed from client's account and any related codes when NSF item is resolved. Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases. Communicate with clients via email or letter advising that replacement funds have been received and an NSF service fee will be billed to their account. Request tax adjustments for company codes that have not resolved their NSF. Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables. Complete reporting duties such as Bank reports, Refund Sign off, Daily Aging. TO SUCCEED IN THIS ROLE: Required Qualifications 1-3 years Credit/Collection Management experience. Outstanding interpersonal skills Strong organizational skills Clear, persuasive verbal and written communication Excellent negotiation skills Problem-solving mindset Professional phone etiquette Proficient in Microsoft Office Suite (Excel) BONUS POINTS FOR THESE: Preferred Qualifications Customer service experience Knowledge of debt collection legal requirements Strong time-management skills Database management skills Experience working in a deadline-driven environment Account management experience YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Focus on your mental health and well-being. Join a company committed to giving back