.The RoleWhat You Will Do- Account Management: Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery. Monitor, track, and document all communications, agreements, and payment activities. Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment.- Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.- Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements.- Escalation: Provide regular updates on collection activities and account status to management. Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary. Identify and escalate high-risk accounts to management for further action.- Data Analysis: Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.- Reporting: Generate and analyze collection reports to assess the effectiveness of collection efforts and provide insights for process improvement. Provide regular updates to management.- Compliance: Ensure all collection activities adhere to relevant laws and regulations governing collections activities, such as the Fair Debt Collection Practices Act (FDCPA).- Training and Support: Provide guidance, training, and mentorship to junior collection staff (Level 1 and 2), offering expertise on complex cases and best practices.What You Will BringQualifications:- To excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.- bachelor's degree in finance, business, or a related field (or equivalent experience).- Several years of relevant experience in collections, with a significant portion at the Level 2 or highly specialized level.- In-depth knowledge of relevant laws and regulations governing collections activities.- Familiarity with basic accounting principles- Experience with collections software or enterprise resource planning (ERP) systems is a plus.Required Skills and Abilities:- Strong negotiation and communication skills.- Exceptional problem-solving and analytical skills.- Attention to detail, accuracy, and organizational skills.- Ability to work well under pressure, meet deadlines and make sound judgements. Ability to prioritize tasks and work in a fast-paced environment.- Willingness to learn and follow established procedures.- Ability to work collaboratively as part of a team.- Excellent communication and interpersonal skills