.All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
JumpCloud is IT Simplified.About the Team:We're looking for a high-energy, hands-on Accounts Receivable Collections Specialist who has experience with day-to-day AR and Collection activities.
The ideal candidate can perform AR and customer collections related tasks in an accurate, timely and efficient manner and is able to shift gears in an ever-evolving fast-paced environment.
Join our small but impactful team to help establish the processes and procedures that will support JumpCloud as we continue to expand.What you'll be doing:Manage a collections portfolio and ensure timely collection of outstanding payments.Contact customers via phone and email regarding overdue invoices, resolve payment disputes, answer contract/billing questions, and negotiate payment plans.Monitor and maintain accurate records of collections activities and customer interactions.Maintain Aging Report with update status report and notify management and internal teams of critical accounts.Dispute resolution via case management tool, billing adjustments and interaction with the internal teams to resolve issues.Research payment inquiries and assist with account reconciliations.Accountable for reducing delinquency for assigned accounts and providing detailed updates on all delinquent accounts.Send customer statements and invoices.Post daily customer payments by recording cash, checks, and credit card transactions.Process credit card payments.Provide clear and concise documentation regarding customer problems and resolution.Department and ad-hoc reports.We're looking for:1-2 years of experience in Accounts Receivable and/or Collections with demonstrated successes.Experience managing a portfolio with a high volume of invoices.Intermediate to Advanced Excel skills.Excellent verbal and written communication skills.Strong analytical skills and ability to problem solve, both from an accounting and system perspective.Self-motivated, organized and detailed with the ability to multitask in a dynamic fast-paced environment.Enthusiastic attitude and willingness to help with urgent matters as needed.Solid analytical, problem solving and financial troubleshooting skills.Quickly learn new systems, processes and procedures.Works well in both a team setting and independently.Preferred Qualifications:Bachelor's Degree or post high school certification in Accounting/Finance.Experience with Netsuite and/or Salesforce CPQ a plus