2+ years experience in working in an operations and/or service environment.- Bachelors degree in Engineering, Administration or similar with continuous improvement methodology knowledge.- English intermediate ( B1written and conversational)The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment. Understand through execution, improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected target. Overall activities include: On this role the main activities will be: - Support UTR Technology launches for XPT's, Service Partners and Delivery Stations - Maintain SOP, START and standard processes materials updated according to the current standards - Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals - Lead weekly audits to verify accuracy to current processes by Ops Team, including processes established by support areas. - Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes. - Offer ACES perspective to optimize packages flow and reduce wasting time, improving work flow.- Experience leading multidisciplinary groups- Green belt certification (optional)- Engage multi-tasking in a fast-paced, high-energy environment- Support project improvement events to achieve business goals with short and long term results.- Offer feedback effectively related to Standard Process adherence- Deliver training solutions, if necessary for deploy projects and increase adoption- Analize metrics and identify deviations creating clear improvement plans