**International company looking for talent to join our team!**
**Required Qualifications**:
- 1 year of customer service or data entry experience or previous collections experience doing similar work as described
- Strong attention to detail
- Solid analytical/problem-solving skills.
- Demonstrated strong organizational and time management skills being highly self-motivated
- Excellent communication skills - being able to communicate clearly and concisely, both orally and written.
- Experience working with US-based and International Clients
- Ability to work independently
- Detail oriented, good work ethic
**Preferred Qualifications**:
- Proficiency in Excel and Word
- Previous accounting experience doing similar work as described.
- College degree in accounting or some secondary educational coursework including at least introductory accounting. Working knowledge of bookkeeping, record keeping and clerical reporting procedures.
- Proficiency in Great Plains and online banking functionality is a plus
**Responsibilities**:
- Collect all outstanding balances from clients in a timely manner.
- Prepare balance summary spreadsheets for parent/child accounts.
- Provide account reconciliations when requested.
- Review account notes in the accounting system and/or Great Plains screens to ensure accuracy of dollar amounts to be collected.
- Perform follow-up calls and/or send collection notices to collect on outstanding balances.
- Draft and send final demand letters and reduced rate letters
- Negotiate and work closely with Collection Manager on settlement offers and/or payment plans.
- Interface with Sales with accounts needing a special action taken (credits to be processed, sales forms correction to be made, approval for write-off, adjustments, etc.).
- Proactively escalate pre-suspension alerts to Bus. Ops. due to non-payment of account balances.
- Address customer complaints with regards to invoicing or services rendered with a designated team.
- Recommend and prepare accounts to be outsourced to the third-party collection agency.
- Responsible for following up on missing checks, credit card issues, misapplied payments and incorrect payment data entry.
- Research overpayments made by clients.
- Assist A/R with researching unapplied cash.
- Attend weekly/biweekly aging meetings with Bus. Ops. on accounts that are 60+ days past due.
- Minimize bad debt exposure by keeping 60+ past due accounts at a minimum.
Tipo de puesto: Por tiempo indeterminado, Tiempo completo
Salario: $18,500.00 al mes
Horario:
- Turno matutino
Prestaciones:
- Seguro de gastos médicos
- Vales de despensa
Experiência:
- Collections: 1 año (Deseable)
- Contable: 1 año (Deseable)
Idioma:
- English (Obligatorio)
Lugar de trabajo: Empleo presencial
