**Vacante para la empresa Korn Ferry on Behalf of Hewlett Packard Enterprise en San Pedro Tlaquepaque, Jalisco**:
Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals and delivery cost commitments are met.
Account Delivery Management promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination.
**How you will make your mark**:
- Develops and nurtures relationships with the customer via regular, remote, contact.
- Owns customer operational relationship - develops & nurtures to drive excellent customer satisfaction, retention, and growth.
- Grows understanding of customer at local, country, regional level to analyze delivery requirements & contribute to high levels of customer satisfaction.
- Collaborate with key customer and stakeholder teams for reactive and proactive issues including problem and penalty avoidance.
- Manages customer expectations by developing performance metrics & reporting, and oversees appropriate escalation management outcomes
- Ability to manage risk effectively and proactively in accounts.
- Works with assigned Account Services Team & all delivery organizations to ensure delivery against SLA requirements.
- Oversight of exception cases (end of support life, escalations, time and material, etc).
- Develops & manages account service delivery plan.
**About you**:
- First Level University Degree or equivalent combination of education & experience
- 1+ years relevant business experience
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experienceis an advantage
**Personal skills and qualities**:
- Multi-cultural and cross-country experience desired
- Ability to build & manage strong customer relationship via a remote environment
- Ability to prepare clear, concise, and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
- Ability to lead a cross cultural, cross tower & cross business team for effective & efficient customer support
- Ability to develop & present high impact message to mid
- level managementand above.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Tecnología / Internet
**Industria**:
Tecnología
**Habilidades**:
- ingles avanzado
- customer service
- account management