**Vacante para la empresa Korn Ferry on Behalf of Hewlett Packard Enterprise en San Pedro Tlaquepaque, Jalisco**:
Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.
You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage small-to-medium size accounts.
- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes.
- Begin to understand the customer's industry and develop technical knowledge.
- Utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.
- Leverage active listening and knowledge of solutions to identify areas of additional services and incremental revenue growth.
- Balance internal needs with customer needs within defined parameters.
- Partner with key stakeholders to manage issues/risks and develop mitigation/elimination plans.
- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
- Identify potential customer satisfaction issues and proactively alert management.
- Enable your curiosity and innovation to identify and recommend process improvements and operational efficiencies.
**About you**:
- First Level University Degree or equivalent combination of education & experience
- ** 2+ years' experience in customer service**:
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experienceis an advantage
**Personal skills and qualities**:
- Ability to develop meaningful relationships in a virtual environment
- ** Well versed in core technologies (Compute, Storage, Cloud, etc)**:
- Written and verbal communication, presentation, and persuasion skills; mastery in English
- Active listening and ability to adjust message effectively and tactfully from technical level up to mid-level management
- Influencing and ability to navigate difficult conversations
- ** Ability to work in dynamic environment that is continuously evolving, manage multiple priorities and focus on top goals**:
- ** Demonstrate basic project management**:
- Self-starting with desire to learn quickly and develop skills to align with fast-paced market
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Tecnología / Internet
**Industria**:
Servicios de Información
**Habilidades**:
- ingles
- project management
- salesforce