Provides administrative services to individual(s) or a department, including calendar management, correspondence, reception/switchboard, filing, mail delivery, external courier services, data entry, document management services, records management, office security, office supply orders, booking meetings, documenting meeting procedures and arranging special events.
May provide administrative services to a site/location, typically in the area of print production, mail services and conference room setup.
May handle special projects of an administrative nature.
**The Role**:
This position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges.
This position often requires the handling of sensitive information with professionalism and integrity.
As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients.
Our supportive, team oriented approach will motivate you to do your best while also helping others.
- Challenging and varied work that fosters continuous development of technical and administrative skills
- Develop a strong understanding of the Corporate line of business
- Work directly with our consultants on a variety of client deliverables
- Provide advanced level support in the full Microsoft Suite, specifically Outlook, Word, PowerPoint and Excel
- Support the development of client documents including presentations in PowerPoint and Word and other documentation in Adobe Acrobat and Excel and other written documentation/communication
- Ensure quality control/proofreading/editing
- Manage complex calendaring and meeting schedules, including WebEx support
- Coordinate complex scheduling and travel arrangements, expense reporting in Oracle
- Participate in team meetings and proactively support the capturing and completion of next steps and action items
- Support administrative needs of leaders in partnership with other administrative staff
- Oversee client project administration (including project set-up and contract administration, file maintenance, etc.)
- Deliver on projects to meet or exceed client expectations
- Increase efficiency by identifying ways to improve processes
- Serve our clients in a professional and collaborative manner
- Build strong relationships internally and collaborate effectively on cross-functional teams
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
- Work in a supportive, team-oriented environment
- Support the collaborative team environment by partnering with other administrative staff through workflow, partnership and teamwork to support all team needs
- Process billing and prepare client invoices
- General client/project financial reports in a timely fashion as needed
- Research billing and expense discrepancies.
**The Requirements**:
- 5+ years' experience providing administrative support
- Strong written and verbal English skills and a demonstrated ability to interact (requisite)
- Ability to work well with colleagues at all levels
- Ability to interface with clients effectively
- Strong sense of professionalism and maturity
- Outstanding technical skill in MS Office (Outlook, Word, PowerPoint, Excel and Adobe)
- Demonstrated expertise with PowerPoint charts and graphs
- Ability to produce consistently high-quality results under tight deadlines
- Excellent organizational skills, accuracy, and attention to detail
- Resourceful, proactive self-starter with the ability to think ahead
- Ability to multi-task and work independently, as well as part of a team
- Excellent verbal and written communication skills
- Creative problem solver
- Solid project management skills.
- Equal Opportunity Employer._